Terms and Conditions

Please Read!

Most of the custom wood items are initially produced on our cnc router mill and finished by hand. We can mill wood stock that is 3 inches thick and up to 60 inches by 31 inches. For larger orders, boards are completed in 60 inch increment files. Use of the router mill enables us to produce accurately sized items as well as 3 dimensional images. Utilizing local saw mills for native Carolina hardwoods and exotic woods is what sets ImagineHatch apart from the average wood crafter. Because we do not purchase our supplies from big box stores, please keep in mind that no two pieces of wood are the same so each item we make will vary in grain detail. We are able to get unique grain patterns, live edge, and bark on half rounds to create one of a kind personalized works of art to become a conversation piece in your home or add that touch of character to your business. We custom make anything from your small wood dish change holder to as big as your kitchen table. 

Returns and Refunds

ImagineHatch is dedicated to producing a quality product. We will be in touch with you throughout the designing and building process. We will always ensure that you are happy with the plan for your item before moving forward. Because we are in contact with our customers, items that have customizations are not eligible for refunds. If we made a mistake, we are happy to make it right by sending you a new item. 

Items that do not have any customizations are eligible for a refund if a refund is requested within 30 days of delivery. You may send the item back (customer covers shipping) and we will issue a refund within 7 business days.   

Free Shipping

ImagineHatch is happy to cover the first $15 in shipping expenses. Because 99% of our items will fit in a medium Flat Rate box, shipping is typically covered. However, if you require rush shipping or would have placed an order that will not fit the Flat Rate box, any extra shipping cost is added to the order total. Please note that we will gladly cover the shipping cost ($15) per item. This means that if you order 3 military ranks, we will cover $45 in shipping costs. Please contact us for questions.